Why should I book my holidays or travel needs with Lumle Holidays Ltd.?
Lumle Holidays is a specialist operator for the interest of choosen country for your holidays. Our consistency in customer service and quality service makes us unique amongst other service provider. You get quality service and value for money in Lumle Holidays. We are fully bonded tour operator which means your monies are safe and holidays with us are protected. You can book your travel needs or holidays with 100% confidence with Lumle.

Your financial security – Book with Confident, you monies are 100% protected
Lumle Holidays Ltd. is a private limited company registered in England and Wales complies with the 1992 European regulations relating to Package travel, Package Holidays & Package Tours. It is our strong belief that the financial protection we offer through our Travel Trust Association (TTA) membership provides our customers the best security possible in the UK travel industry.

TRAVEL TRUST ASSOCIATION 
Lumle Holidays Ltd. is a full member of the Travel Trust Association (TTA). Our membership number is U8601.

The TTA is a Trade Association composed of Travel Agents, Tour Operators and Tour Organisers. The TTA was formed as a non-profit making organisation, and is designed to regulate its members and provide total financial protection to the consumers and recognised suppliers of TTA Members. TTA regulations require all member Travel Operators and Agents to hold all received monies in a special ‘Trust Account’ that is completely independent of their regular business trading/current accounts. An independent trustee supervises the Lumle Holidays Ltd. Trust Account. The trustee is a Banker, Chartered or Certified Accountant or a Solicitor who has been approved by the TTA. The trustee audits Lumle Holidays Ltd.'s accounts every month. The Trust Account is also backed by fidelity insurance (see 'Safe Seat Plan' below). All of the monies paid into the Trust Account, are only made available to us (Lumle Holidays Ltd) on completion of your holiday, so your money is safe and there to run your holiday, whatever may happen to us (nothing we hope, of course!)

The TTA provides Financial Protection for your holiday through its Travel Protection Plan. This plan comprises two aspects:

• The money is only released from the Trust Fund to pay for services for which you have booked.
• Your payment to us will also include a ‘Safe Seat Plan’ insurance cover. This further protection means that if your money is not in the Trust Account, then you will be reimbursed for the loss of any amount that you have paid us (Lumle Holidays Ltd) which covers any one passenger up to UK£11,000.

Therefore the Trust Account plus the Safe Seat Plan insurance coverage will ensure that all the money which you have paid us is 100% safely protected and available to pay for those services which you have booked.

As a TTA member we are required to prominently display our membership number on all of our invoices. We are obliged to maintain a high standard of service to you by TTA’s Code of Conduct.

You can find further details about the Travel Trust Association on their website.

Are you a tour operator or travel agent?
We are a tour operator. All the travel, tours, treks and expeditions packages that are on our websites or we offer are operated by us. When we buy your international flights tickets, we act as an agent of UK ATOL holder. We are registered company in England and Wales and have very strong local network in the countries where we operate.

What is the difference between small group and private trip?
A small group will have established itinerary with fixed price and departure dates.  You join that small group, and are led by a Tour Leader and local guides. The size of group ranges from 2-16. A private trip is designed to suit your travel preference as per your request. 

What is the best time to visit Asia?
An answer to this question is not straightforward. It varies according to countries and destination. Please visit specific countries for detailed information.

I haven’t made up my mind to make booking yet, Can Lumle Holidays Ltd holds space for me?
We cannot guarantee space until we receive your deposit (set out in terms & conditions), therefore please send it in as soon when you decide your holiday plans.

What happens if I have to cancel my booking?
Normally in event of cancellation you will incur cancellation charges, please visit terms & conditions section for more details.

How early in advance can I book my holiday?
Although we take last minute booking and provide best available rates. However, we always recommend our customers to book their travel plans or holiday well in advance (10-11 months) which helps us to get even better deal from suppliers.

Do I need travel insurance? Do you offer this?
Yes, travel insurance is compulsory and is a condition for all our tours and treks. Please ensure that you are protected by insurance that covers cancellation, accidents, health, emergency evacuation, and loss of items, theft of or damage to baggage and personal effects. You are required to provide copy of such evidence when you book your holidays with us. For more details please visit terms & conditions section. Although, we do not offer travel insurance, we are able to advise you where to buy etc.

Are your trips/holidays suitable for children? If yes, is there any age limit?
Yes, children of all ages are welcome to participate on any private trips/holidays. However, legal parents are required to be with them during entire trip/holidays. The destinations that we promote are very much family tour oriented destinations.

How much funds do I need to carry with me during holidays?
There isn’t straightforward answer to this question. It really depends on your own wants and requirement. An easy option is to carry debit or credit cards so that you can withdraw funds when you require. Cash ATMs are located all major cities.

Do I need to pay any hidden cost in local country?
No. You are not required to make any local payment for any part of your itinerary. All the services that are outlined in your itinerary will be fully paid here in the UK. If you choose to buy any additional products etc. locally then you have to pay for that.

Can I book my holidays online?
Yes, wide ranges of our holidays in the website are online bookable. If you encounter any difficulties while booking online, please call one of our booking specialists at 0845 475 3435 who will be more than happy to assist you with your booking over the phone. Your personal information that we collect online will be used for booking purpose. Please see our Privacy Policy for more details.

How do I pay for holidays?
We accept all the major credit cards payment, debit cards, bank transfer and cheque. There will be a handling charge of 3% on all payment made through credit cards.

Do I need visa to travel to any of your destinations?
Yes. You are required to obtained valid visa to enter into any destination for holiday. A visa can be obtained from nearest Embassy or High Commission in the country where you are residing. If you require any assistance please give us a call or e-mail we will be more than happy to provide information that may relevant.