Lumle More Terms & Conditions

Lumle More membership is open to individuals aged 18 years or older residing in the United Kingdom, European Union, United States, Canada, Australia, New Zealand, and other qualifying jurisdictions. Membership is completely free of charge with no annual fees, joining subscriptions, or recurring maintenance charges.

To register, individuals must provide their full legal name, a valid personal email address, and contact details via lumle.com or during the booking reservation process. Only one active membership account is permitted per individual. Membership accounts, points, and travel credit balances cannot be pooled, shared, or merged across multiple profiles.

As a verified Lumle More member, you are entitled to exclusive privileges, including:

• Earning 5% Lumle Travel Credit (up to £200 per booking) on qualifying package holidays.
• Exclusive access to member-only private sales, promotional discounts, and limited-edition itineraries.
• Priority notification and early booking windows for newly released seasonal departures and small-group journeys.
• Complimentary digital travel guides, curated packing checklists, and priority concierge holiday assistance.

Lumle Holidays reserves the right to add, alter, substitute, or withdraw any specific member benefits, perks, or promotional partner privileges at any time without prior notice.

Members earn 5% Travel Credit calculated against the eligible main tour price of any qualifying package holiday booked directly with Lumle Holidays.

The maximum Travel Credit that can be earned on any single booking is capped at £200 (or local currency equivalent), irrespective of the total value of the holiday. To earn credit, membership must be active at the time of booking, or the customer must successfully join Lumle More within twenty-four (24) hours of completing their booking reservation.

Travel Credit is calculated exclusively on the net base package tour price of the qualifying holiday.

The following items and supplementary charges are expressly excluded from the qualifying price calculation and will not earn Travel Credit:

• Flights booked independently or separately outside the published core package.
• Single room supplements, solo traveller surcharges, and cabin upgrades.
• Optional extensions, pre-tour or post-tour add-ons, and optional local excursions.
• Comprehensive travel insurance premiums and medical coverage.
• Visa processing fees, government entry permits, and national park passes.
• Local city taxes, discretionary gratuities, port charges, and incidental personal expenses.

Travel Credit is awarded exclusively to the primary lead traveller named on the booking confirmation, provided that the lead traveller is an enrolled Lumle More member.

Travel Credit earned on a booking cannot be split, divided, transferred, or apportioned among travelling companions, secondary passengers, or other members sharing the same booking reference.

Travel Credit is credited to the member’s Lumle More account balance within 14 days following the full completion of the qualifying holiday (i.e. after the scheduled return date of travel).

In instances where promotional Travel Credit is issued in advance or on booking confirmation, its validity remains strictly conditional upon the qualifying holiday departing and completing as scheduled without cancellation.

All standard Lumle Travel Credits are valid for a period of six (6) calendar months from the exact date of issuance into the member’s account.

The credit must be formally applied towards a new confirmed holiday reservation made on or before the 6-month expiry date. The actual travel departure date of the new holiday may take place after the six-month window, provided the reservation is confirmed and deposited before the credit expires.

Any Travel Credit not redeemed on a confirmed new booking within the six-month validity period will automatically expire and be permanently forfeited without compensation.

While Lumle Holidays may issue courtesy reminder notifications via email prior to credit expiration, members are solely responsible for tracking their credit validity and redeeming funds in good time. Expired credits cannot be reinstated, renewed, or exchanged for cash under any circumstances.

Travel Credit can be redeemed towards any new qualifying multi-day package holiday booked directly with Lumle Holidays online at lumle.com or over the telephone with our travel specialists.

To redeem credit online, members must sign in to their Lumle More account prior to checking out. For telephone reservations, members must provide their registered email address and Lumle More membership number at the time of initial enquiry or booking deposit.

Travel Credit may only be applied against standard published website selling prices for Lumle package holidays.

Unless explicitly authorised in promotional literature, Travel Credit cannot be redeemed against special price-match guarantees, unpublished offline corporate rates, travel agent net fares, distressed inventory flash sales, or bespoke private charter departures.

Lumle More Travel Credit is strictly personal to the registered member in whose name the account is maintained.

Travel Credit cannot be transferred, assigned, gifted, sold, auctioned, bartered, or willed to any third party, friend, family member, or entity. Any attempted sale or transfer of travel credits will immediately render them void and may result in account termination.

Each Travel Credit voucher or balance allocation is designed for single-use redemption against a single new holiday booking.

Where the value of the Travel Credit exceeds the total permissible discount or applied balance on a given reservation, no residual cash or credit will be retained, carried over, or refunded. Any unapplied residual amount is permanently forfeited upon completion of the transaction.

Lumle More Travel Credit represents a promotional discount mechanism and possesses zero monetary, face, or cash value.

Travel Credit cannot under any circumstances be redeemed, exchanged, or converted into cash, credit card refunds, bank transfers, cheques, traveler’s cheques, gift certificates, or any form of financial compensation.

If a qualifying holiday booking on which Travel Credit was earned is cancelled prior to departure—whether by the traveller or by Lumle Holidays—all Travel Credit associated with that booking will be immediately cancelled and removed from the member’s account.

If the member has already redeemed that Travel Credit towards a subsequent new booking prior to the cancellation of the original holiday, the redeemed discount will be rescinded, and the member will be required to pay the full outstanding balance on the new booking.

Travel Credit validity requires that all stage payments, deposits, and final balances for both the qualifying holiday and any new booking where credit is applied are settled strictly on time.

In the event of overdue balances, missed direct debit payments, fraudulent credit card transactions, chargeback disputes, or dishonoured payments, Lumle Holidays reserves the unconditional right to suspend or cancel all accrued Travel Credits and freeze the member’s account immediately.

If you cancel a new holiday booking towards which Lumle More Travel Credit was applied:

• Cancellation fees will be assessed in accordance with our standard Booking Conditions based on the full pre-discounted holiday price.
• The applied Travel Credit portion is non-refundable in cash or monetary compensation.
• If the original six-month validity period has not yet elapsed on the date of cancellation, Lumle Holidays may, at its sole discretion, re-credit the unused voucher to your account with its original expiry date intact. Expired credits will not be reinstated.

Lumle Holidays may periodically launch special promotional campaigns featuring enhanced Travel Credit rates (such as 10% promotional earnings, seasonal double-credit events, or elevated monetary caps up to £400) for designated destinations, specific travel windows, or loyalty milestones.

All enhanced promotions remain subject to specific promotional terms, departure date eligibility, booking window constraints, and quota limits in addition to these general Lumle More Terms & Conditions.

Unless explicitly stated in writing by Lumle Holidays, Travel Credit cannot be stacked, merged, or combined with other promotional codes, promotional vouchers, discount vouchers, refer-a-friend credits, early-booking discounts, or seasonal sale promotions on the same reservation.

Only one promotional incentive, voucher, or loyalty credit allocation may be applied per holiday booking reference.

Travel Credit may strictly be applied towards the core tour package price. It cannot be utilized to settle:

• Optional daytime or evening excursions and sightseeing experiences booked during or after initial reservation.
• Upgrades to flight class, seat reservations, airline baggage fees, or special meal requests.
• Hotel room upgrades, suite supplements, late check-out fees, or resort amenity surcharges.
• Travel insurance policies, visa assistance fees, or medical test arrangements.

Travel Credit cannot be applied retrospectively to any holiday booking that was confirmed, deposited, or booked prior to the issuance date of the Travel Credit.

Customers who book a holiday prior to joining Lumle More (outside the 24-hour post-booking grace period) are not entitled to claim retroactive Travel Credit for past departures.

If a booking on which Travel Credit has been redeemed is subsequently amended (such as altering travel dates, changing passengers, or switching itineraries) in line with our Booking Conditions:

The applied Travel Credit will carry over to the amended booking, provided the new reservation meets all qualifying criteria and minimum tour price requirements. Any administrative amendment charges, flight change surcharges, or seasonal fare differences must be settled separately in accordance with our booking terms.

Where Lumle Holidays makes a partial refund, compensatory goodwill adjustment, or price reduction on any booking where Travel Credit was redeemed, refunds will be calculated solely based on the actual cash amount paid by the customer.

Under no circumstances will promotional Travel Credit be refunded in cash or credited back at monetary face value.

Lumle Holidays maintains zero tolerance for programme manipulation, fraud, or abuse. We actively audit all account activities, member registrations, and Travel Credit transactions.

Any suspected manipulation—including opening duplicate accounts, providing false identity information, automated script registrations, collusion, or reselling credits—will result in immediate termination of membership, forfeiture of all accrued credits, and potential cancellation of associated bookings without compensation or refund.

By enrolling in Lumle More, you agree to receive essential administrative service communications regarding your membership, including credit issuance statements, balance updates, and impending expiry alerts.

Where you have given marketing consent, you will also receive tailored travel inspiration, member-exclusive holiday offers, new journey announcements, and seasonal discount previews via email and SMS.

Your privacy is of utmost importance to us. All personal data collected in connection with Lumle More is processed in strict compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our comprehensive Privacy Policy.

We use your information exclusively to administer your membership, process Travel Credit earnings and redemptions, manage holiday bookings, and deliver personalized travel experiences. We never sell or lease your personal information to third-party commercial marketing organisations.

You may opt out of receiving promotional marketing emails at any time by clicking the “Unsubscribe” link located at the bottom of any Lumle More email communication, or by contacting our team directly.

Unsubscribing from promotional marketing will not terminate your Lumle More membership, nor will it prevent you from receiving non-commercial transactional notices regarding confirmed holiday bookings or expiring credit balances.

Lumle Holidays reserves the right to amend, update, adapt, or restructure these Lumle More Terms & Conditions, including earning percentages, maximum credit caps, eligible product lines, redemption windows, and member privileges, at any time.

Material updates will be posted on this page with reasonable notice. Your continued participation in the programme and redemption of credits after updates are published constitutes your binding acceptance of the revised terms.

Lumle Holidays reserves the right to suspend, withdraw, or terminate the Lumle More membership programme at its sole discretion upon providing at least thirty (30) days’ written notice to registered members.

In the event of programme termination, members will be granted a transition period of up to 60 days to redeem any valid, unexpired Travel Credits earned prior to the date of notice against new qualifying bookings, after which all unredeemed credits will lapse.

All holidays, tours, itineraries, departure dates, flight schedules, and room categories featured on lumle.com or in member communications are strictly subject to operational availability at the time of confirmed booking.

Possession of Lumle More membership or accrued Travel Credit does not guarantee space, reserved seat allocation, or price locks on any specific departure date or tour package.

All package holidays, flights, hotel reservations, transfers, and touring itineraries booked with Lumle Holidays are subject to our master Booking Conditions.

These Lumle More Terms & Conditions operate alongside and supplementary to our Booking Conditions. In the event of any conflict or inconsistency between these Terms and our Booking Conditions regarding holiday operation, payment obligations, or cancellation liabilities, the Booking Conditions shall take precedence.

Participation in the Lumle More programme, registration of an account, or redemption of Travel Credit constitutes your full understanding and legally binding acceptance of these Terms & Conditions.

Nothing contained within these Terms & Conditions shall exclude, limit, or diminish your statutory consumer rights under English law, including the Consumer Rights Act 2015 and the Package Travel and Linked Travel Arrangements Regulations 2018.

If you have any questions about Lumle More, need assistance with your Travel Credit balance, or wish to discuss these Terms & Conditions, our dedicated travel team is here to assist you: