FAQS


FAQS

We understand the importance of essential information that you may require whilst planning your holiday. We have complied prime frequently asked questions and their answers which you may find useful. The questions and their respective answers listed here are just for guidelines meant only to assist you plan and organize your trip. For detail information, we would recommend you to do background research on the relevant area.

About Lumle Holidays

About Lumle Holidays
Who are Lumle Holidays Ltd?
Lumle Holidays Ltd. is UK registered tailor-made specialist tour company offering a wide range of travel products including a choice of holidays, flights, hotels and vehicle hire. For more details about who we are please visit http://www.lumle.co.uk/about-us

Financial security
Is Lumle Holidays financially secure?
Yes. Lumle Holidays Ltd is a company registered in England and Wales with company number 07487927. See below how your monies are at safe hands and protected.

Your financial security – Book with Confident, you monies are 100% protected

Lumle Holidays Ltd. is a private limited company registered in England and Wales complies with the 1992 European regulations relating to Package travel, Package Holidays & Package Tours. It is our strong belief that the financial protection we offer through our ABTOT membership no. 5338 provides our customers the best security possible in the UK travel industry.

ABTOT

ABTOT logo - jpg

Booking Conditions, Brochure and Website Wording

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Lumle Holidays Ltd., and in the event of their insolvency, protection is provided for the following:

1. Non-flight packages commencing in and returning to the UK;
2. Non-flight packages commencing and returning to a country other than the UK; and
3. Flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Lumle Holidays Ltd.

ATOL

7375

All package holidays with your flights are ATOL protected by the Civil Aviation Authority. This adds an extra level of financial security to your booking, although our membership of the ABTOT still provides full protection for all moneys paid to us for holidays that do not include flights. Our ATOL Number is 7375. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.

Lumle Holidays Trips

Trip Style
Which style of trip is right for me?
We offer wide range of trips. These trips range from adventure holidays to life style, cultural, honeymoon, gap year, pilgrimage and many more. To find out which one is suitable to you please visit our website at www.lumle.com

Are trips physically demanding?
Due to the fact that, our offer is so wide, our trips are of various types. Some trips are moderate whereas some trips are challenging. To determine what type of trip suits you best, each of our trips comes with a Physical Rating and description to let you know how physically demanding it is… or isn’t.

Travelling with Children
Does Lumle Holidays have family trips?
Lumle Holidays offers a wide range of family holidays in the regions where we operate. The minimum age (for Family trips) varies depending on destination, and Lumle Holidays has set minimum ages to ensure that the included activities suit each age range.

Group Trip Information
Who are Lumle Holidays travellers?
Lumle Holidays trips are for travellers with a yearning to get off the beaten track. Whether you’re travelling solo, with a group of friends, or are aged 18 or 70, there is Lumle Holidays trip to suit your interests and comfort level. Each Lumle Holidays trips has a physical and cultural grading to help you determine if the trip is right for you.

How many people will be on my trip?
Good service quality is consistent in small group, which is why we keep our group sizes smaller. On most of our trips you’ll be part of friendly group of 12-16 people, though our group sizes are on average 10 people.

Are there age restrictions on your trips?
For the majority of our trips the minimum age is 15. An adult must accompany all children under the age of 18. Younger children are allowed on our Family trips

Who will be my group leader?
While we can’t tell you who your leader is prior to departure, we can tell you they will be friendly, helpful and expert in their field. Our leaders are experts in their regions, some because they’ve been travelling there for years, others because they’re locals. On longer journeys, or ones that travel through more than one country, you will meet more than one leaders.

Can I just do part of the trip?
Although you won’t be reimbursed for any portion of the trip unused, you can opt to sign off the trip if you need to leave a day or so earlier. If you let us know before travel that you’ll be arriving late or need to leave before the trips ends, we will notify our team on the ground to best accommodate your requirements.

Can I make any changes to the itinerary of my group trip, either before or during the trip?
Please make sure you are happy with your group trip itinerary before booking because we are unable to change them for individual travellers. However, if you and a group of friends, colleagues or even your school would like your own personally designed itinerary, get in contact one of our travel specialists; they can tailor an itinerary in order to cater your preference.

Can I add an extra night on the beginning or end of my group trip, either before or during the trip?
You sure can. Just ask your travel specialist at the time of booking.

Single Travellers
I am travelling alone – is that OK?
Absolutely! Yes. This is the benefit of group trip. Many of our travellers join because they are travelling solo and want to meet and share experiences with like-minded people.

If I am a single traveller will I be charged a single supplement?
As a single traveller, you will usually have the choice of either paying a single supplement or sharing with someone of the same gender.

Room Types
Can we book a triple room?
Depending on the trip style you choose, our trips are organised on a twin, triple or multishare basis. As our bookings are made well in advance, individual room requests can’t be guaranteed.

Can I book a single room?
You can book pre and post accommodation on a single basis; however, throughout your Lumle Holidays trip, rooming is organised on a twin-share basis. Some trips do have a single supplement available – check with your travel specialist at the time of booking, to see whether a single supplement is offered. If so, please request this at the time of booking.

Weather (When To Go)
What is the best time of year to travel? What is the weather expected to be like in my chosen destination at the time I want to travel?
In our Destination pages on our website we provide guidelines on the best time to travel to major cities in each Lumle Holidays destination. Go to the Destinations page of our website’s menu, choose the relevant country, and choose the ‘Travel Info’ section under which “Best Season”. If you want to further explore on this, please visit “When To Go” on the desired country.

Food & Drink
I have special dietary requirements – will they be catered for?
We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.

Before You Go

Passports, VISAs and vaccinations
Ensure to check your passport and visas. Most countries want you to have your passport valid for at least six months covering your holiday. If you’re planning your honeymoon holiday, don’t forget the name on your ticket must match the name in your passport.

Sort out your visas if you need one to the country you are visiting. It can take several days and weeks – for the embassy to issue one, so don’t leave it to the last minute and sort out in time.

Also ensure to check if you need vaccinations and arrange them with your doctor a few weeks prior to your departure date as they can take a while to take effect.

Check you have the essential documents for your holiday
No matter whether this is entry visas or your driving licence, your boarding pass or hotel confirmation, get organised and put them all together in a plastic folder so that you can find them easily when you need them.

Also it’s helpful to take a list of useful telephone numbers, for example emergency contact details if your mobile phone or debit or credit card is lost or stolen. Making a note of your passport number is also important in case you were suddenly to find yourself without it (let’s hope not).

Ensure you know your luggage allowances
Make sure to know your luggage allowance as over-packing and being stuck at the check-in desk at the airport i.e. something you cannot really afford to start your holiday.

Make your home secure
Nothing will snap you out finding someone have broken into your home. So please double and triple check doors and windows and make sure you cancel any milk or grocery deliveries. In addition, ask a family member or a trusted neighbour to regularly check on the home and remove any post from behind your front door. You may also consider investing in light timers or CCTV cameras.

Remember that if you were to have a home break-in while you were on holiday and you had not secured your house properly, your home insurance could be deemed invalid – thus taking the good time to do this is utmost important.

Ensure you have valid travel insurance to cover your holiday
Making sure you have in-date travel insurance is equally important. To get the best possible deal on travel insurance, compare policies on a comparison site to find the best one to suit your needs.

Lumle Holidays have partnered with some of the travel insurance service providers. If you check our “Holiday Essentials” section to get a quote.

Do not forget sort out your travel money
Not organizing your travel money until the last minute is another mistake which could cost you a lot when you end up buying currency in expensive conversion rate. If you are planning on taking currency, the cheapest rates will be found online, which you can either arrange for delivery or pick up. You may check with your bank also.

If you are planning to use your credit card while on holiday, ensure to double with credit card Company about overseas usage charges. Some banks do not charge for their debit/credit used abroad.

Tell your bank before you go abroad on holiday
It’s important that you notify your bank that you are going abroad and that you may want to use your debit or credit card while you are away.

This is because any sudden overseas transaction activity can cause banks to become suspicious and without warning your card could just be declined or stopped leaving you out of pocket whilst on holiday. Also be sure to take an emergency telephone phone number to contact them, just in case.

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Price Match Promise
Price Match Promise We'll not only match the price but also beat it by 25% of the difference.
We are ATOL protected
We are ATOL protected So there is no chance of you loosing your money or being stranded abroad.
Safe and Secure
Safe and Secure All bookings are made through Lumle Holidays are safe and secure.

Need Assistance ?

Our team is at your service to help you with your booking issues or answer any related questions


0203 006 2722

Start planning your tailor-made holiday by contacting one of our specialists

Call a specialist on 0203 006 2722

Why choose Lumle Holidays?

Our customers say our staffs are professional and we provide world-class service.

As an ATOL protected company, we guarantee your money is totally safe when you book a package with us.

All our specialists who handle your trip have travelled extensively or lived in their specialist countries/regions.

Price match guaranteed. We want to ensure we provide great value to your holiday.