Privacy Policy


Privacy Policy

Privacy Policy

The purpose of Lumle Holidays’s website is to provide information about travel, tours and any tourist ancillary activities to the visitor or potential travellers. Lumle Holidays Ltd. is committed to protecting your Personal Information. This Privacy Policy outlines the type of information collected by Lumle Holidays Ltd on this website and how it may be used.

Your acceptance of this Privacy Policy
By using this website you accept that you agree with the terms of our Privacy Policy as outlined below.

Your Information

This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.
We will update your information whenever we can to keep it current, accurate and complete.

Our use of your Information

  1. Our primary goal in collecting your information is to provide you with a great         personalised, relevant and user-friendly experience in all your contact with   Lumle Holidays Ltd.
  2. For the purpose of providing you with our services, including your flight,   holiday or insurance, etc., we may disclose and process your information       outside the UK/EEA. In order for you to travel abroad, it may be           mandatory (as required by government authorities at the point(s) of departure      and/or destination) to disclose and process your information for immigration,        border control, security and anti-terrorism purposes, or any other purposes             which they determine appropriate. These requirements may differ depending         on your destination and you are advised to check. Even if not mandatory, we          may exercise our discretion to assist where appropriate.
  3. We may collect and process your information for the purposes set out in our        registration with the Office of the Information Commissioner, and disclose the     same to our group companies for business purposes and also to companies who act as “data processors” on our behalf, or to our service providers             operating systems or business functions on our behalf (some of whom are          located outside the UK/EEA). These business purposes include          administration, providing services (and contacting you where necessary),       customer care, service quality, business management and operation, re-            organisation/structuring/sale of our business (or group companies), risk    assessment, security, fraud and crime prevention/detection, monitoring,       research and analysis, marketing, customer purchasing preferences and         trends, dispute resolution, credit checking and debt collection.
  4. Information (such as health or religion) may be considered “sensitive personal    data” under the Data Protection Act 1998. We collect it to cater to your needs          or act in your interest, and we are only prepared to accept sensitive personal     data on the condition that we have your positive consent. By booking with us        you also agree for your insurers, their agents and medical staff to             disclose relevant information and sensitive personal data to us in   circumstances where we need to act on your behalf or in the interest of             passengers or in an emergency.

    If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking.

Direct Marketing Material 

(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our websites will assume you to agree to e-communications when you make a booking.

(2) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.

Your Rights

(1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies.

(2) You have the right to ask in writing not to receive direct marketing material from us. Please write to The Secretary, Lumle Holidays Ltd.

You can unsubscribe from our marketing emails at any time using the unsubscribe link at the bottom. Once properly notified by you, we will take steps to stop using your information in this way.

Foreign Controls

Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

Use Of Tools/”Cookies” and Links to Other Websites

If our contact and dealing with you is via our website(s), we may use “cookies”. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so.

However, if you also receive our email marketing, we will tailor the information we send you unless you tell us not to. This means we may use information we hold and cookies to identify your individual web site search behaviour and preferences. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.
We collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another.

Our website(s) may contain links to other sites not controlled by us. It is your responsibility to check the status of these sites.

Monitoring 

To ensure that we carry out your instructions accurately, improve our service and for security, we may monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; and (3) transactions and activities on our website. All recordings are and shall remain our sole property.

Security Statement

We have taken all reasonable steps and have in place appropriate security measures to protect your information.

Changes To This Policy

Any changes to this Policy will be either posted on our website, brochure and/or made

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Price Match Promise
Price Match Promise We'll not only match the price but also beat it by 25% of the difference.
We are ATOL protected
We are ATOL protected So there is no chance of you loosing your money or being stranded abroad.
Safe and Secure
Safe and Secure All bookings are made through Lumle Holidays are safe and secure.

Need Assistance ?

Our team is at your service to help you with your booking issues or answer any related questions


0203 006 2722

Start planning your tailor-made holiday by contacting one of our specialists

Call a specialist on 0203 006 2722

Why choose Lumle Holidays?

Our customers say our staffs are professional and we provide world-class service.

As an ATOL protected company, we guarantee your money is totally safe when you book a package with us.

All our specialists who handle your trip have travelled extensively or lived in their specialist countries/regions.

Price match guaranteed. We want to ensure we provide great value to your holiday.