How do we work


How do we work

An amazing holiday begins with amazing ideas. Once you have coined a country for your forth-coming holiday either give a call to our country specialists or simply contact us by email at sales@lumle.com or complete Request Quote form. Our country specialist will be in touch with you to discuss about it in more details and initiate building your 100% personalised and tailor-made itinerary. Below are example of stages which we follow whilst dealing with your enquiry.

1. Ideas and informations

At the outset, all you have to do is to coin the country of your choice for your forthcoming holiday. At second stage, you need information and ideas about the activities or areas that your holiday should have. Our website comprises wide ranges of information and resources to help you discover. However, if you do not find that you are looking for in our website, please do not hesitate to contact our country specialist who will be more than happy to go through.

2. Get in touch with our country specialist

No matter, whether your travel plans are fixed, tentative or you are thinking of your forthcoming holiday few years later, just get in touch with our country specialists who will be able to go through your holiday plans. They will have up-to-date knowledge on the country and will be able to offer suggestions or advice that you may require.

3. Comprehensive itinerary and quotation

After discussion of your holiday plans in detail, our country specialist will meticulously devise your programme with a creation of thorough and exceptional itinerary. This day to day itinerary outlines history about sight seeing spots, overland transports and accommodation that are used. This itinerary will be presented to you in a PDF format and sent to you by email. However, if you requested it to be sent by post; hard copies can be sent out to your address.

4. Enhancement and deciding an itinerary

You are most welcome to ask as many as questions you may have to our country specialist once you have read your itinerary. Our country specialist will answer these questions and help you enhance your itinerary until you are completely happy with it. At this stage, you have some other ideas or hotels in mind; you can express this to our country specialist who will work on your request. In some occasions, guest chooses their hotels and our country specialist devised itinerary based on these hotels.

5. Confirming booking and signing sales contract

At this stage, you are satisfied with all the arrangements and ready to book your trip with Lumle. We ask you to complete a booking form; sign sales contract and pay your deposit. All these documents will be posted to your home address which you are required to complete, sign and returned back to us with deposit payment.

6. Stay in touch

Although, you trip is confirmed, you are most welcome to call or email to our country specialists to ask any questions you may have or require any further information.

Few weeks prior to your departure date, you will receive a Tour Confirmation Voucher which you are required to hand in to our overseas travel partner. This is an important document which will have 24/7 emergency UK contact number, overseas travel partners contact details. You are advised to read this document carefully and keep it safely.

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Price Match Promise
Price Match Promise We'll not only match the price but also beat it by 25% of the difference.
We are ATOL protected
We are ATOL protected So there is no chance of you loosing your money or being stranded abroad.
Safe and Secure
Safe and Secure All bookings are made through Lumle Holidays are safe and secure.

Need Assistance ?

Our team is at your service to help you with your booking issues or answer any related questions


0203 006 2722

Start planning your tailor-made holiday by contacting one of our specialists

Call a specialist on 0203 006 2722

Why choose Lumle Holidays?

Our customers say our staffs are professional and we provide world-class service.

As an ATOL protected company, we guarantee your money is totally safe when you book a package with us.

All our specialists who handle your trip have travelled extensively or lived in their specialist countries/regions.

Price match guaranteed. We want to ensure we provide great value to your holiday.