At Lumle, your safety, security and well-being are an important part of every journey we create. From the moment you book until you return home, our experienced UK team works closely with our trusted local partners to help ensure your holiday is carefully planned, professionally managed and supported throughout.

Lumle’s Protection Promise
With Lumle’s Protection Promise, you can travel knowing that an experienced team is behind your journey. We carefully select the destinations, accommodation, transportation, guides and local partners featured in our holidays and continually review arrangements that may affect your travel. Should circumstances change before or during your holiday, we will provide information and assistance and, where necessary, make appropriate arrangements in accordance with your booking and our Booking Terms & Conditions.

Travel Advice & Destination Safety
We continually monitor relevant official travel advice, including guidance issued by the Foreign, Commonwealth & Development Office (FCDO). Where significant developments may affect your holiday, our team will assess the situation together with our local partners and keep you informed of any important changes. Travellers should also check the latest FCDO advice, entry requirements and health guidance applicable to their destination before departure.

Carefully Selected Partners
We work with established hotels, transport providers, guides and local partners who are selected with consideration for service, reliability, comfort and appropriate health and safety standards. Standards and facilities naturally vary between destinations, but our local teams remain in regular contact with our suppliers throughout your journey.

Small Group Experiences
Our guided group holidays are designed around small groups, typically with no more than 20 guests, allowing for a more personal and enjoyable way to explore each destination. Smaller groups also provide greater flexibility and more opportunities to experience local places, cultures and communities.

Support While You Travel
You will have the support of our local representatives, guides and partners throughout your journey, together with assistance from our UK team. Should an unexpected situation arise, we will help you understand the options available and assist with appropriate arrangements where reasonably possible, whether that involves changes to your itinerary, contacting local services or helping you make alternative travel arrangements.

Financial Protection
Your holiday also benefits from the applicable ATOL and ABTOT financial protection, giving you additional reassurance when booking with Lumle. The protection applicable to your booking will be provided in accordance with the terms and conditions of the relevant protection scheme.

From careful planning before departure to support while you are away, Lumle’s Protection Promise is our commitment to helping you travel with confidence and enjoy the remarkable experiences your holiday has been designed to deliver.