Dear Lumle Customers,
We are working from home with limited resources due to the pandemic, so we might take 3-5 working days to get back to you with your queries. Please find the response to some of the general queries below. Rest assured, we will get back to you as soon as we can.
Coronavirus (covid-19) update
Still abroad?
We continue to support our travelers who are still abroad. If you are looking to come home, it is important that you contact your nearest embassy. You can find embassy details here: https://www.gov.uk/world/embassies
Is your departure date nearby?
Due to the extremely high volume of queries and the ongoing pandemic, we are contacting all our travelers seven days prior to the departure date to discuss holiday options.
Do you want to change your existing holiday plans?
We are very flexible and open to changing your travel plans even if they are currently not affected by travel restrictions.
Were your travel plans curtailed by COVID-19?
You should contact your travel insurer as travel insurance policies are designed to cover such eventualities. We can issue a curtailment letter to support your claim.
Enquiring about a new holiday?
While we are working with extremely limited resources and working from home, please send us your inquiries through and we will do absolute best to answer them promptly.
Thank you for your patience, co-operation, and understanding.
Many thanks,
Kind regards,
Lumle Holidays Ltd.
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