Company

About Us

Lumle Holidays is UK based tailor-made specialist tour operator offering a wide range of travel products including a choice of holidays, flights, hotels and vehicle hire.

Whether you are planning an exotic escape to India, climbing in the foothills of Nepal’s Himalayas or planning to explore Tibet, the forbidden Kingdom on the roof of the world, Lumle Holidays has it all at unbeatable prices. Our trips focus on culture, heritage, adventure, special interest, nature and much more.

Lumle Holidays offers a comprehensive range of holidays throughout Nepal, India, Tibet, Bhutan, Thailand, Vietnam, Cambodia, Laos, Burma & Sri Lanka. Our trips are ATOL protected and are suitable for people from all walks of life who wish to explore a special interest and turn their holiday into the memorable experience of their life.

Belief

Making your dreams possible!

Mission Statement

To be the most reputable Tour Operator in the UK. ‘To provide best customer service offering high quality products and personalised services at competitive price while carefully understanding and prioritizing stakeholders’ expectations’.

Our worry free guarantee 

Infact, there are some things you really don’t anticipate or want to hear when you’re about to embark on a holiday.

Your flight has been cancelled and you can’t reach your destination within a anticipated time. No worries, you can change to another holiday with us. We are there to help you at every possible aspects. We’ll always endeavour to keep it the same price too where possible (although we’re sure you’ll certainly understand, a change of Nepal holiday to India or Myanmar may require you to pay the variance). Otherwise, if we can’t help you with a holiday replacement, we’ll give you a full refund.

Your flight back to home is cancelled. Again, no worries, we’ll simply book you a new one with the help of all our overseas partners. If your rescheduled flight is not leaving for sometime, no worries, we’ll assist you arranging a hotel booking too. We will help you get in touch with your family and friends back home.

Your holiday is protected

Your holiday is protected – Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk

TTA – Travel Trust Association

Lumle Holidays Ltd. is a member of the Travel Trust Association (TTA). Our membership number is U8601. The TTA is a Trade Association composed of Travel Agents, Tour Operators and Tour Organisers. The TTA was formed as a non-profit making organisation, and is designed to regulate its members and provide total financial protection to the consumers and recognised suppliers of TTA Members. TTA regulations require all member Travel Operators and Agents to hold all received monies in a special ‘Trust Account’ that is completely independent of their regular business trading/current accounts.

An independent trustee supervises the Lumle Holidays Ltd. Trust Account. The trustee is a Banker, Chartered or Certified Accountant or a Solicitor who has been approved by the TTA. The trustee audits Lumle Holidays Ltd.’s accounts every month. The Trust Account is also backed by fidelity insurance (see ‘Safe Seat Plan’ below). All of the monies paid into the Trust Account, are only made available to us (Lumle Holidays Ltd) on completion of your holiday, so your money is safe and there to run your holiday, whatever may happen to us (nothing we hope, of course!)

The TTA provides Financial Protection for your holiday through its Travel Protection Plan. This plan comprises two aspects:

The money is only released from the Trust Fund to pay for services for which you have booked.

Your payment to us will also include a ‘Safe Seat Plan’ insurance cover. This further protection means that if your money is not in the Trust Account, then you will be reimbursed for the loss of any amount that you have paid us (Lumle Holidays Ltd) which covers any one passenger up to UK£11,000.

Therefore the Trust Account plus the Safe Seat Plan insurance coverage will ensure that all the money which you have paid us is 100% safely protected and available to pay for those services which you have booked.

As a TTA member we are required to prominently display our membership number on all of our invoices. We are obliged to maintain a high standard of service to you by TTA’s Code of Conduct. You can find further details about the Travel Trust Association on their website.