About Lumle Holidays
Who are Lumle Holidays Ltd?
Lumle Holidays Ltd. is a UK-registered tailor-made specialist tour company offering a wide range of travel products including holidays, flights, hotels, and vehicle hire. For more details about who we are please visit https://www.lumle.com/company/introduction

Financial security
Is Lumle Holidays financially secure?
Yes. Lumle Holidays Ltd is a company registered in England and Wales with company number 07487927. See below how your monies are in safe hands and protected.

Your financial security – Book with Confident, your monies are 100% Protected

Lumle Holidays Ltd is a private limited company registered in England and Wales. We comply with The Package Travel and Linked Travel Arrangements Regulations 2018 and provide financial protection through our ATOL and ABTOT schemes, giving you strong protection for your money.

ATOL

All package holidays with your flights are ATOL protected by the Civil Aviation Authority. This adds an extra level of financial security to your booking, although our membership of the ABTOT still provides full protection for all moneys paid to us for holidays that do not include flights. Our ATOL Number is 7375. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.

ABTOT

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Lumle Holidays Ltd. and 5338, and in the event of their insolvency, protection is provided for:

Non-flight packages

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Lumle Holidays Ltd.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

You can find out more about ABTOT here: https://www.abtot.com/

Trip Style
Which style of trip is right for me?
At Lumle Holidays, we believe that travel is a deeply personal experience, which is why we offer an extensive range of trips to match diverse travel styles. Whether you’re an adventure enthusiast craving thrilling activities such as hiking, cycling, or water sports, or someone looking for a more relaxed, lifestyle-focused journey, we’ve got you covered. Our cultural trips immerse you in the rich heritage of destinations, from visiting historical landmarks to engaging with local traditions. We also curate romantic honeymoon escapes, gap year explorations, and pilgrimage journeys for spiritual fulfillment. To find the trip that resonates with your interests, visit our website at www.lumle.com.

Are trips physically demanding?
Our trips range in physical intensity, allowing you to choose a journey that matches your fitness level and expectations. Most of our trips are easy to moderate, suitable for all walks of life, perfect for those seeking a more relaxed pace, while some, especially trekking trips, are more challenging and ideal for adventurous travelers who enjoy pushing their limits. Each of our trips comes with a detailed description to help you assess its physical demands before making a decision. For more details or if you’d like to discuss further with our specialist prior to booking, please feel free to contact us.

Travelling with Children
Does Lumle Holidays offer family trips?
Yes, Lumle Holidays is proud to offer a variety of family-friendly trips designed with younger travelers in mind. Our family holidays take place across various destinations and are tailored to ensure that the included activities suit different age groups. The minimum age for family trips varies by destination, so you can rest assured that your children will have a safe, enjoyable, and enriching experience.

Group Trip Information
Who are Lumle Holidays travellers?
At Lumle Holidays, our travelers are those with a spirit of adventure and a desire to explore off-the-beaten-path destinations. Whether you’re traveling solo, with friends, or as part of a group, our trips cater to all types of travelers aged 18 to 85. Each trip is carefully graded for physical and cultural suitability, ensuring that you embark on a journey that aligns with your personal interests, comfort level, and expectations.

How many people will be on my trip?
We believe in creating meaningful and personal travel experiences, which is why we limit the size of our groups. Most of our trips accommodate between 2 and 20 people, with an average of 10 travelers per group. This allows for a more intimate atmosphere where you can form connections with fellow travelers and engage more deeply with the destinations you visit.

Are there age restrictions on your trips?
For most of our trips, the minimum age is 15, and all children under 18 must be accompanied by an adult. However, we also offer family trips that are designed to accommodate younger children, making them ideal for those traveling with kids. Please inquire about age restrictions when booking your trip to ensure it is suitable for your family.

What is the demographic of your group?
For most of our trips, the age demographic ranges from 40 to 85, ensuring that you will be traveling with like-minded individuals.

Who will be my group leader?
Your group leader will be an expert in the region you’re visiting, providing valuable insights and guidance throughout your journey. While we can’t provide the name of your leader before your departure, we can assure you that they will be knowledgeable, friendly, and passionate about the destination. Some of our leaders are local experts who have grown up in the region, while others are seasoned travelers who have explored the area extensively. On longer journeys that span multiple countries, you may meet more than one leader.

Can I just do part of the trip?
While we do not offer reimbursements for unused portions of a trip, you can certainly opt to leave the trip early if necessary. Please let us know in advance if you will be arriving late or departing before the trip ends, and we will notify our team on the ground to make the necessary arrangements.

Can I make changes to the itinerary of my group trip?
We are unable to make changes to the set itineraries for individual travelers once a group trip has been confirmed. However, if you’re traveling with a group of friends, colleagues, or a school, we can create a customized itinerary just for you. Reach out to one of our travel specialists to discuss your preferences, and they’ll tailor the perfect itinerary for your group.

Can I add extra nights before or after my trip?
Yes, we offer the flexibility to add extra nights either before or after your trip. Simply let your travel specialist know during the booking process, and we will arrange additional accommodation to extend your stay and enhance your experience.

Single Travellers
I’m travelling alone – is that OK?
Absolutely! Many of our travelers embark on their journeys solo, and group trips are a fantastic way to meet like-minded people and share experiences. Whether you’re looking to make new friends or simply want the security and comfort of traveling with others, our group trips provide the perfect balance of independence and companionship.

Will I be charged a single supplement?
As a solo traveler, you will need to pay a single supplement for your own private room. This allows you the flexibility to enjoy your trip according to your preferences and budget while still traveling with a group.

Room Types
Can we book a triple room?
Depending on the style of your trip, we offer twin, double, or triple room arrangements. Please let us know at the time of booking so that we can assist you accordingly. While we cannot guarantee individual room requests, we will do our best to accommodate your preferences.

Can I book a single room?
Yes, single rooms are available upon paying a single supplement. However, the pricing of our trips is based on twin or double-sharing accommodation. Some trips offer a single supplement, so please check with your travel specialist at the time of booking if this option is available.

Weather (When To Go)
Choosing the best time to travel depends on your destination. Our Destination pages provide detailed information on the best seasons to visit major cities in each country, helping you make an informed decision. For further exploration, please visit the “When To Go” section on our website for your chosen destination.

Food & Drink
I have special dietary requirements – will they be catered for?
We understand the importance of catering to individual dietary needs and will do our best to accommodate your requirements. In more remote locations, it may be more challenging to guarantee specific food options, but we will inform you in advance if any of the destinations on your itinerary present limitations. Please notify us at the time of booking about any food allergies or special dietary needs, and we will pass the information to your group leader. Additionally, it’s a good idea to carry a card with your dietary requirements translated into the local language for times when you are dining independently.

Diverse Travel Experiences with Curated Accommodations
What types of accommodations can I expect on a Lumle Holidays trip?
At Lumle Holidays, our trips are designed to offer diverse experiences, including unique accommodations that reflect the local culture and charm of your destination. Our itineraries feature a mix of heritage hotels, homestays, boutique accommodations, and branded hotels, providing you with an immersive experience. These accommodations are generally clean, comfortable, and filled with local character, but they may not always match the high-end facilities such as swimming pools, bars, and restaurants of luxury hotel chains. If you prefer a more luxurious experience with international standards, we invite you to explore our Lumle Luxury section, where accommodations are tailored for those seeking premium comfort and service.

Small Group Tours and Travel Guarantee
How many people are typically in a Lumle Holidays tour group?
Most of our holidays, with the exception of Private Tours and those in the Lumle Luxury section, are designed as Small Group Tours. Our group sizes typically range from 2 to 20 people, ensuring a more personalized and engaging experience. We do not require a minimum number of participants, which means that once your booking is confirmed, your trip is guaranteed to proceed, even if you’re the only traveler on that date. This flexibility ensures that you can embark on your journey with peace of mind, knowing that your trip is confirmed.

Is my booking guaranteed with Lumle Holidays?
Yes! Once your booking is confirmed, your trip is guaranteed to proceed as planned, regardless of the number of people in your group. This allows you to enjoy either a small group or a more personalized travel experience, depending on the number of travelers who book the same tour.

Passports, VISAs and vaccinations
Ensure to check your passport and visas. Most countries want you to have your passport valid for at least six months covering your holiday. If you’re planning your honeymoon holiday, don’t forget the name on your ticket must match the name in your passport.

Sort out your visas if you need one to the country you are visiting. It can take several days and weeks – for the embassy to issue one, so don’t leave it to the last minute and sort out in time.

Also ensure to check if you need vaccinations and arrange them with your doctor a few weeks prior to your departure date as they can take a while to take effect.

Check you have the essential documents for your holiday
No matter whether this is entry visas or your driving licence, your boarding pass or hotel confirmation, get organised and put them all together in a plastic folder so that you can find them easily when you need them.

Also it’s helpful to take a list of useful telephone numbers, for example emergency contact details if your mobile phone or debit or credit card is lost or stolen. Making a note of your passport number is also important in case you were suddenly to find yourself without it (let’s hope not).

Ensure you know your luggage allowances
Make sure to know your luggage allowance as over-packing and being stuck at the check-in desk at the airport i.e. something you cannot really afford to start your holiday.

Make your home secure
Nothing will snap you out finding someone have broken into your home. So please double and triple check doors and windows and make sure you cancel any milk or grocery deliveries. In addition, ask a family member or a trusted neighbour to regularly check on the home and remove any post from behind your front door. You may also consider investing in light timers or CCTV cameras.

Remember that if you were to have a home break-in while you were on holiday and you had not secured your house properly, your home insurance could be deemed invalid – thus taking the good time to do this is utmost important.

Ensure you have valid travel insurance to cover your holiday
Making sure you have in-date travel insurance is equally important. To get the best possible deal on travel insurance, compare policies on a comparison site to find the best one to suit your needs.

Lumle Holidays have partnered with some of the travel insurance service providers. If you check our “Holiday Essentials” section to get a quote.

Do not forget sort out your travel money
Not organizing your travel money until the last minute is another mistake which could cost you a lot when you end up buying currency in expensive conversion rate. If you are planning on taking currency, the cheapest rates will be found online, which you can either arrange for delivery or pick up. You may check with your bank also.

If you are planning to use your credit card while on holiday, ensure to double with credit card Company about overseas usage charges. Some banks do not charge for their debit/credit used abroad.

Tell your bank before you go abroad on holiday
It’s important that you notify your bank that you are going abroad and that you may want to use your debit or credit card while you are away.

This is because any sudden overseas transaction activity can cause banks to become suspicious and without warning your card could just be declined or stopped leaving you out of pocket whilst on holiday. Also be sure to take an emergency telephone phone number to contact them, just in case.

Do I need travel insurance for my Lumle holiday?

Yes. Comprehensive travel insurance is mandatory for all Lumle Holidays tours and should cover worldwide travel (or the specific region you are visiting), including cancellation, curtailment, medical expenses, hospital treatment, emergency repatriation and loss of luggage or personal belongings.

We strongly recommend arranging cover from the time you book, so that you are protected if you need to cancel before travel. You are free to choose any reputable insurer, but it is your responsibility to ensure the policy is suitable for your needs and any pre-existing medical conditions.

What happens if my flight schedule changes, missed connections or is delayed?

Airlines can occasionally change flight times for operational or safety reasons. We strongly recommend checking your flight status on the airline’s website or app in the 24 hours before departure, and again on the day of travel.

If a schedule change or delay occurs, the airline is responsible for rebooking you on the next available service in line with their policies and fare rules. In the event of a significant delay or missed connection, please contact the airline first so they can issue an updated ticket or boarding pass, and then inform our local office using the emergency contact details in your documents so we can adjust your transfers or arrangements where possible.

Please note that any compensation, meal vouchers or hotel accommodation related to flight delays or cancellations are provided (if applicable) at the discretion of the airline and are not provided by Lumle Holidays.

If you are in difficulty during your package holiday (for example, because of serious disruption to your travel arrangements), we will provide appropriate assistance without undue delay, in line with our obligations under The Package Travel and Linked Travel Arrangements Regulations 2018. This may include providing information, contacting airlines or local partners on your behalf, and offering practical support where reasonably possible.

Will I always stay with the same group and in the same hotels?

Our holidays often operate on a shared or small-group basis, but not every traveller will always have identical arrangements. Some guests may have upgraded room types, extended nights or slightly different hotel categories depending on their booking.

This means that, on certain nights, members of the wider group may stay at different but comparable hotels or join different excursions. This is normal and reflects the individual options chosen at the time of booking.

All services you are entitled to are listed on your own confirmation and itinerary, and our local team will ensure you receive everything booked under your file, even if other travellers have a slightly different programme.

How should I contact Lumle if I have questions before I travel?

For non-urgent, booking-related questions, the best way to reach us is by email at sales@lumle.com, quoting your invoice or booking number in the subject line. This helps us route your query to the right specialist and provide an accurate, timely response.

Our UK emergency contact number, shown in your travel documents, is reserved for urgent, time-sensitive issues while you are travelling (for example, major delays, missed services or on-the-ground problems). It should not be used for routine queries such as balance payments, minor itinerary questions or general information requests.

What are the most important things I should pack?

As well as your usual clothing and toiletries, please make sure you pack all essential travel documents and emergency contact numbers listed in your holiday paperwork, a valid travel insurance policy, any regular medications in their original packaging (with copies of prescriptions), and your passport with at least six months’ validity beyond your return date.

It is also helpful to carry printed or easily accessible digital copies of your e-tickets, hotel details, visa approvals (where applicable) and your insurance certificate, so that you can quickly show them at check-in, borders or in the event of an emergency.

Who is responsible for passports, visas and entry documents?

It is each traveller’s responsibility to ensure they hold the correct passport, visas and entry documents for their holiday, including any transit countries (for example, if you connect via the USA, Canada or another hub that requires prior authorisation). Most countries also require that your passport is valid for at least six months beyond your return date and has sufficient blank pages.

We will provide general information where possible and are happy to supply hotel details and basic supporting documents for visa applications. However, visa and entry rules can change at short notice and may differ by nationality and personal circumstances. You must always check the latest advice from the relevant embassy, consulate or official government website before you travel.

Lumle Holidays cannot accept responsibility if you are unable to travel, or are refused boarding or entry, because you do not have the correct documentation, unless we have given you incorrect information in writing.

What are the standard hotel check-in and check-out times?

In most destinations, standard check-in is from around 15:00, and check-out is usually between 10:00 and 12:00. If you arrive very early in the morning or depart late in the evening, hotels will do their best to assist with early check-in or late check-out, but this is always subject to availability and may involve an extra charge payable locally.

If you would like guaranteed early check-in or late check-out (for example, after an overnight flight), we can often arrange this by booking an additional night at extra cost. Please let us know at the time of enquiry or booking so we can include this in your quotation.

Is city or resort tax included in my holiday price?

In some cities and resorts, a small local city or resort tax is payable directly to the hotel on check-in or check-out. Where this applies and it is not already included in your package, the amount is usually modest and is collected locally in the local currency.

Your booking confirmation or pre-departure information will mention this where relevant, but we always recommend having a little cash available to cover such local payments.

Can you arrange wheelchair assistance and is my tour suitable for limited mobility?

We can request wheelchair assistance at airports and, where possible, ground-floor or lift-accessible rooms, provided we are told about your mobility needs at the time of booking or as early as possible. However, not all hotels have full accessible facilities, and adapted rooms are always limited and subject to confirmation.

Many of our tours involve busy sightseeing days, steps, uneven surfaces and getting on and off vehicles. Local guides and drivers are not able to provide physical assistance (such as pushing wheelchairs, lifting or personal care). A suitable accompanying person is therefore required to assist you throughout if you need this level of support.

In some cases, we can arrange additional local support services if we are informed before booking, but this will be subject to availability and will incur extra costs. For some travellers with more limited mobility, a private, slower-paced itinerary may be more suitable than a shared group tour. Please tell us about any mobility concerns before you book so we can advise honestly and help you choose the most appropriate holiday.

We will always consider reasonable adjustments where we can, and where a standard group tour is not suitable we will do our best to suggest more appropriate itineraries or private arrangements (supplements may apply) to ensure your comfort and safety.

Are tips included, and how much should I tip?

Tips are not usually included in the holiday price and remain entirely at your discretion. Our local teams and drivers are paid fairly and do not rely solely on tips, but in many destinations tipping is a normal way of showing appreciation for good service.

As a guideline, modest amounts for guides, drivers and hotel staff are appreciated, but any fixed amount requested locally should not be considered mandatory. The exact level of tipping is personal and may vary by country and tour style. If you are unsure what is appropriate for your specific holiday, our local representative or guide will be happy to advise on typical amounts in that destination.

Can I add extras such as early check-in, extra nights or private tours?

In many cases, yes. We can often arrange extra hotel nights, guaranteed early check-in or late check-out, private touring upgrades or additional activities, all subject to availability and any applicable supplements.

If you are interested in tailoring your holiday further, please contact us at sales@lumle.com, quoting your booking number and outlining what you would like to add. We will then confirm what is possible and advise you of any additional costs before making changes.

Why do you ask me to email rather than call with booking questions?

We know it can feel easier to pick up the phone, but for most post-booking queries email is actually much faster and more accurate. Our telephone team may not always have your full booking file in front of them, whereas an email to sales@lumle.com (with your invoice number in the subject) allows us to route your question straight to the right specialist. This means we can check all the details carefully and reply with clear, accurate information, usually more quickly than via phone.

Why do I need to complete the Traveller Details online form?

After booking, we ask each traveller to complete a short online details form. This gives us the exact spellings of names as per passport, key contact information, and any important notes (such as dietary needs or anniversaries). It helps us issue tickets correctly and brief our overseas partners. The form is for supplementary information only and does not change the price, contract or cancellation terms you agreed at the time of booking.

Do you check my documents and names for accuracy?

We ask you to read your confirmation email and documents carefully as soon as you receive them. Names must exactly match your passport, and travel dates, itinerary and services should all be checked. If you spot any errors, please let us know by email as soon as possible so we can try to correct them. Changes requested later may not be possible or may incur additional costs.

Can Lumle handle my seat reservations, API and special meal requests?

Most airlines now allow you to manage seat selection, Advance Passenger Information (API) and meal requests directly on their website or app once tickets are issued. We recommend using the airline’s “Manage Booking” section where possible. If you would like us to assist with seat reservations, we are usually able to help, but a service fee per person will apply in addition to any charges made by the airline for specific seats or upgrades.

Why does my standard itinerary not always show my upgrades or extras?

For simplicity, some of our standard itineraries show the core route and inclusions only. If you have added extras such as direct flights, premium cabins, extra nights or hotel upgrades, these will be clearly shown on your invoice and booking confirmation, even if they do not appear on the generic day-by-day. We will send you an updated, fully personalised itinerary reflecting all upgrades and extras approximately 14 days before departure.

Can Lumle tailor-make or upgrade my holiday?

Yes. Many of our tours can be adapted with extra nights, upgraded room types, private touring, extensions or different flight options. Some changes are best made at the time of booking; others may be added later, subject to availability and any additional cost. If you would like to personalise your holiday further, please email sales@lumle.com with your booking number and ideas, and we will let you know what is possible.

When should I use the emergency contact number?

Our 24/7 emergency number, shown in your documents, is designed for urgent, time-sensitive issues while you are travelling
– for example, serious delays affecting same-day arrangements, missed transfers, or emergencies at your destination. Routine questions about balances, seats, or minor itinerary points should be sent to sales@lumle.com instead, so we can reply in detail during office hours. Using the correct channel helps us prioritise genuine emergencies quickly.

Do I need a transit visa for connecting flights?

Some countries require a transit visa or electronic travel authorisation even if you are only changing planes and not leaving the airport (for example, the USA and Canada often require ESTA or eTA). Transit rules vary by nationality, route, ticket type and whether you need to collect and recheck your baggage.

You should always check the latest advice on the official government or embassy website, and with your airline, well before travel. Lumle Holidays cannot be responsible if you are unable to travel or miss services due to incorrect or missing visas or travel authorisations, unless we have given you incorrect information in writing.

Will my baggage be checked through on connecting flights?

On many itineraries, baggage is checked through to your final destination, but on some routes or ticket types you may need to collect and re-check your luggage at a transit airport. This is especially common when journeys involve separate tickets, certain countries’ rules, or a change between partner airlines. At check-in, always ask the airline staff to confirm whether your bags are tagged through or must be collected en route. This helps avoid missed luggage or delays.

Do I need to check in online and print my boarding passes?

Many airlines now encourage or require online check-in before you arrive at the airport, and some may charge for airport check-in. We recommend logging in to the airline’s “Manage Booking” area a few days before departure using the airline reference on your e-ticket, to check in, confirm details, choose seats where available and download or print boarding passes. Each airline’s policy is different, so please check their website for the latest rules.

How am I financially protected if something goes wrong with a supplier?

Lumle Holidays offers protection in line with UK travel regulations through our relevant financial protection schemes (for example, ATOL for qualifying flight-inclusive packages and ABTOT for specific non-flight packages, where applicable). This means that if an airline or key supplier fails and your arrangements cannot go ahead as planned, you will normally be refunded or repatriated in accordance with the applicable scheme. Full details of your protection are shown on your confirmation and in our Booking Conditions.

What should I do if I spot an error in my documents?

We book services and issue documents based on the details you provide in your online booking form. Please check all documentation carefully as soon as you receive it – including name spellings, travel dates, itinerary and services.

If you notice error in your booking, email us straight away at sales@lumle.com. We will review and correct any errors wherever possible; please note that fees may apply.

Changes requested later, may not be possible or, if they can be made, may incur higher additional fees. Promptly checking your documents and contacting us early gives us the best chance to help with minimal cost and disruption.

Do I need any vaccinations or special health preparations?

Health requirements vary by destination and can change, so we always recommend checking the latest guidance on your own government’s official health or travel advice website (for example, NHS Fit for Travel in the UK), as well as speaking to your GP or a travel health clinic well before departure. Some countries may have compulsory vaccinations or health declarations, while others simply recommend routine boosters and sensible precautions. Please make sure you carry an adequate supply of any regular medication in your hand luggage, together with copies of your prescriptions.

How busy are the days on tour and how much walking is involved?

Many of our itineraries include full days of sightseeing with a mix of coach travel, walking around sites, and some free time. You should expect uneven surfaces, steps, and occasional early starts, especially where we aim to avoid the heat or crowds. If you are concerned about fitness or stamina, please tell us before booking so we can advise which tours are more relaxed and which are more demanding. In some cases, a private or slower-paced option may be more suitable than a shared group tour.

Is it safe to travel, and where can I check official advice?

Your safety is very important to us. We monitor destinations through our local partners and encourage all travellers to read the latest official travel advice from their own government (for UK travellers, this is the FCDO website) before booking and again before departure. These advisories provide up-to-date information on safety, health, entry rules and any areas to avoid. It is your responsibility to be comfortable with the risks of travel to your chosen destination and to follow local guidance while away.

How much cash should I take, and can I use cards locally?

We recommend travelling with a debit or credit card that works abroad and a modest amount of local currency for small purchases, tips and local taxes where applicable. In many cities, cards are widely accepted in hotels, restaurants and larger shops, but smaller or more rural places may still prefer cash. ATMs are available in most major towns, though limits and fees vary by bank. It is sensible not to rely on one single payment method and to notify your bank that you will be using your card overseas.

What happens when I arrive at the airport – how do I find my transfer?

Upon arrival, you should proceed through Immigration, collect your checked baggage and clear Customs. Our representative or driver will normally be waiting just outside the arrivals hall, holding a sign with your name or the Lumle Holidays logo as stated in your documents.

Airport Arrival Procedure: If you cannot immediately locate our representative, please wait in the designated meeting area for a short time and then call the local emergency number provided in your travel documents. Do not leave the arrivals area or airport without making contact, as this makes it much harder for our local team to assist and may affect your included transfer.

Should I pre-book optional excursions or wait until I arrive?

Some popular activities and excursions have limited spaces, so if there is something that is especially important to you, it is usually best to pre-book before you travel. Other experiences can often be arranged locally with your guide or representative, subject to availability and local payment terms. If you already know which extras you are interested in, please let us know in advance so we can confirm prices, suitability and availability for your specific dates.

What should I do before my return flight, and what if my transfer does not turn up?

For your homebound journey, we kindly ask all customers to check their return flight time directly on the airline’s website or app in the 24 hours before departure, as schedules can change. You should also reconfirm your pick-up time with the driver or our local office using the contact details provided in your travel documents.

If your transfer is significantly late or does not arrive, you must contact the local office or emergency number immediately. If there is no timely solution and you risk missing your flight, please take a taxi to the airport and keep the receipt. On your return, email Lumle with the details and receipt, and we will review and reimburse reasonable transfer costs where the fault lies with our local supplier.

If you do not take reasonable steps to protect your travel (for example, by failing to check your flight time, failing to contact the local office/emergency number, or choosing not to make your own way to the airport when it is clearly necessary) and you subsequently miss your flight, Lumle Holidays cannot be held liable for the cost of a new ticket. In such cases, you will need to purchase a replacement flight directly with the airline or your insurer. This does not affect your statutory rights.

Do you provide medical advice about things like DVT?

We are not medically qualified and cannot provide individual medical advice, including on issues such as Deep Vein Thrombosis (DVT) or vaccinations. We strongly recommend that all travellers consult their GP or a specialist travel clinic for personal health advice before travelling, and follow official guidance from their own government’s health website.

Where can I read your full booking conditions?

Our holidays are booked subject to Lumle Holidays’ Booking Conditions, which set out in detail what is included, your rights, our responsibilities, and how changes or cancellations are handled. You should read these carefully before booking. The latest version is always available on our website and can also be sent to you by email on request.

Where do I find what customers say about Lumle?

Lumle prides itself on excellent customer service. Visit https://uk.trustpilot.com/review/www.lumle.com to read independent reviews and see what customers say about travelling with us.

What are the cancellation or modification terms for my booking?

Your booking is governed by our Booking Terms and Conditions, which set out the rules for cancellation, amendments and any associated charges. For full details, please visit https://www.lumle.com/terms-conditions/

Can I change the name on my booking?

In general, name changes and transfers to another person are not usually permitted once a booking has been confirmed. In limited circumstances, and subject to airline and supplier rules, it may be possible to transfer your booking to another traveller who meets all the necessary conditions, in line with The Package Travel and Linked Travel Arrangements Regulations 2018.

Any such change would be subject to our amendment fees and any additional costs charged by airlines and other suppliers. For full details and any exceptions that may apply, please refer to our Booking Terms and Conditions.

Can I change the date of my booking?

It depends. In some cases a date change may be possible, in others it may not. Where amendments are permitted, an amendment fee of £350 per booking will apply, plus any fare difference and the new tour price. All changes are strictly subject to availability at the time of request. For full details, please refer to our Booking Terms and Conditions.

Will the hotels and itinerary be exactly as published?

Hotels published on your itinerary are subject to availability. Where a listed hotel is not available, we will book an alternative of the same category (or higher) wherever possible. Similarly, while in most cases the itinerary remains as advertised, it is subject to change if operational, safety or supplier reasons require it. Any significant changes will be communicated to you as soon as reasonably possible.

What is my baggage allowance?

Your baggage allowance is as shown on your e-ticket and is set by the airline for your specific fare. Any excess, oversize or overweight baggage fees are payable directly to the airline at check-in or via their website/app, and are not included in your Lumle holiday price.

Have entry and visa requirements changed?

Yes. Entry requirements are evolving and many countries now use digital entry forms (for example, e-arrival or embarkation forms) which are often required within 72 hours before travel. Visa and entry rules may change at short notice, so it is essential that you check the relevant government or border authority website for the latest information and complete all required forms in time. Failure to do so may result in denied boarding, airport delays or additional costs, for which Lumle cannot be held responsible.

Why might my tour differ from other travellers’ itineraries?

Tour variations are possible. Your itinerary may differ slightly from that of other group members (where applicable). Excursions and activities can vary depending on the exact tour, duration and options you have booked. Always refer to the confirmed itinerary on your travel documents as this is the version that applies to your holiday.

Are flights included in my Lumle Holidays package?

By default, all Lumle Holidays packages include return economy class flights from the advertised departure airport, typically with one stop and 1–6 hours’ layover on the route. Where available, we can also offer direct flights, Premium Economy or Business Class upgrades at an additional cost. Upgrade options and prices vary by airline, route and travel date, and will be confirmed at the time of quotation or booking.

What are the group rules on Lumle small group tours?

When you join a Lumle small group tour, you are expected to follow a few simple group rules so that everyone can enjoy a safe and pleasant holiday. This includes arriving at meeting points on time, listening carefully to your tour leader’s instructions, and respecting fellow travellers and local communities at all times.

Key expectations include: being punctual for departures, excursions and meal times; keeping noise to a reasonable level, especially early in the morning and late at night; following safety guidance from guides and drivers (for example, staying with the group, using crossings where possible and following local rules); and dressing and behaving in a way that respects local customs, religious sites and cultural norms.

You should also take care not to disrupt the experience for others – for example by avoiding strong disagreements in public spaces, keeping phone use discreet during briefings, and not delaying the group with frequent unscheduled stops. If you have any mobility, health or dietary needs, please inform us in advance so that we can help manage expectations and, where possible, adjust logistics without impacting the wider group. Persistent failure to follow reasonable group rules or instructions from the tour leader may result in you being removed from some activities, in line with our Terms and Conditions.

Why is my booking under a group name and not my own?

If you are booked on one of our small group tours, most services for your holiday (such as hotels, transfers and excursions) are reserved under a group block rather than in your individual name. Your flight tickets will still be in your own name, but local ground services are usually held under the group name shown in your travel documents.

When you check in for hotels or meet local providers on a small group tour, please give the group name first (for example “Lumle Holidays – [Tour Name/Group Name]”) rather than your personal name. This helps the staff find your reservation quickly and avoids delays or confusion at check-in.

For private tours, services such as hotels and transfers are normally booked directly in your name, so in those cases you should present your own name and passport as shown on your confirmation.

What types of holidays does Lumle Holidays offer?

Lumle Holidays offers a wide range of tailor-made and small group holidays to suit different interests and travel styles. These include private tours, luxury holidays, cruise holidays, bird watching holidays, cultural holidays, family holidays, wildlife holidays, honeymoon holidays, trekking holidays and safari holidays. For more details and ideas, please visit: https://www.lumle.com/activity-experiences/

What legal protection do I have when I book a Lumle package holiday?

When you book a package holiday with Lumle Holidays, your trip is protected under The Package Travel and Linked Travel Arrangements Regulations 2018.

We comply fully with these regulations, which set out your key rights as a package holiday customer – including how your money is protected, what happens if we need to make significant changes, and the assistance you are entitled to if something goes wrong while you are away.

Our full Booking Conditions explain how these regulations apply to your holiday with us, and operate alongside our ATOL and ABTOT financial protection arrangements.

How much do I need to pay and when is my balance due?

Unless stated otherwise on your quote or booking confirmation, a 60% deposit is payable at the time of booking. The remaining 40% balance is due 12 weeks (3 months) before your departure date.

If you book a holiday within 12 weeks of departure, the full cost of the holiday is payable at the time of booking.

Full details of payment schedules, deposits and balances are set out in your Booking Confirmation and in our Booking Terms and Conditions, which take precedence if there is any difference.

How can I book my holiday and will the price change during the process?

You can book your holiday online via our website. Our online booking form is designed to be straightforward and only asks for the key details needed to secure your holiday. After you book, we will send you a short online form to collect any supplementary information (such as passport details or special requests), which we will then add to your file.

If you prefer, you can also book by telephone by calling us on 0203 006 2722. Our team will talk you through the options and then email you a sales contract/booking summary to review and agree before you make your deposit payment.

Please note that all prices are subject to change and availability until your booking is confirmed and your deposit has been received. If there is a price increase before we process your payment and issue your confirmation, the new price will apply. For this reason, we recommend booking online where possible, as this usually allows your booking to be completed without delay and helps secure the price shown at the time you start the online booking, subject to availability and our Booking Terms and Conditions.

When is my balance due, and will I receive reminders?

Your balance due date is clearly shown on your invoice and booking confirmation. As a general rule, balances are due several weeks before departure so that we can pay our airlines and local partners on time. Please note that we do not send separate balance reminders, and it is the traveller’s responsibility to ensure payment reaches us by the due date.

If your balance is paid late, a £50 administration fee will apply. If payment is not received on time, our suppliers may cancel your booking in line with our Booking Conditions. Where a balance is overdue by more than 2 weeks, your holiday may be cancelled and normal cancellation charges will apply.

Balance payments can be made by major credit cards, debit cards and bank transfer. Card payment is only available if the balance is paid on or before the due date; in this case, please email us to request a secure payment link. For overdue balances, settlement can only be made by bank transfer. Our bank details are shown on page 2 of your invoice.

How do I make a complaint or share feedback about my holiday?

If something isn’t right while you are away, please raise it locally straight away – with our local representative, your guide, the hotel, or by using the 24/7 emergency contact number shown on your travel documents – so we have a fair opportunity to put things right at the time. Most issues can be resolved quickly on the spot.

If you would like to send formal feedback or make a complaint after you return, please email csfeedback@lumle.com within 28 days of getting home, including your invoice number and a clear summary of what happened.

If you are still unhappy after you return home, you can follow our Customer Complaints Procedure, which explains how to contact us, how we will handle your complaint and how your case can be escalated if you remain dissatisfied. Full details are available here: https://www.lumle.com/customer-complaints-procedure/

When will I receive my flight tickets and final travel documents?

Your holiday is confirmed once you receive your booking confirmation and invoice. We will normally share your provisional flight details around five months before departure (for longer-haul trips), and your final e-tickets and joining instructions are emailed approximately two weeks before you travel.

These will include your flight e-tickets, key meeting points, local emergency contact numbers, and any last-minute updates. For some services (such as domestic flights, trains or coaches), tickets may be handed to you locally by our representative.