Why Lumle

Holiday with Lumle

If you have travelled with us before, we hope you are convinced with the reason that’s what makes “The Lumle Difference”. If you haven’t travelled with us before, find out more about the ‘Lumle Holidays’.

1. Professional & Expert Staffs

Lumle has professional and knowledgeable staffs who are experts in diversified areas. They are there to provide you accurate and updated information, assist you to find the right product, at the best price for your needs.

2. Personalized Service

Lumle believes in best customer services. Therefore, Lumle leaves no stone unturned to provide personalized service as per each customer needs.

3. Great Accommodation

We at Lumle Holidays believe that, an accommodation is very important element of party of your holiday. We endeavour our best to pick great accommodation wherever possible. These accommodations which we use are regularly inspected by our UK Product Compliance Team or relevant country’s Operations Manager. In some cases, our country specialists have personally stayed in such properties which we use. We regularly publish updated news and reports on these areas in our Blog. Some of these hotels are featured in our website. However, we can arrange wide ranges of hotels across countries to suit budgets and needs.

4. Quality Ground Staffs and Guides

Infact, the quality of ground staff and guide can make the difference on your holiday. The ground staffs and guides that we use have been picked by us or our local travel partners amongst the best available. They have been selected with the help of rigorous recruitment process ensure they possess the quality and expertise. An on-going training is provided to these personnel to ensure they are well updated with customer service skills. Our guides are not expert, knowledgeable but also are very friendly. Our guests say “We started the trek with our guide as an acquaintance but finished as part of the Lumle family. Well worth going and a great company to go with!!!!”. More feed back & comments are featured in What Our Customer Say?

5. Transport

Our transport for each sector of your journey is chosen depending on the circumstances, your budget and preferences. In most cases, the country specialist, you are dealing with at Lumle Holidays has travelled along that route themselves and enriched with all the travel options and ideas.

6. Home Away from Home

Although, you are on a holiday to different country, you will still feel home away from home as you will have 24/7 hotline telephone number should you wish to contact either our UK office of local travel partner.

7. Comprehensive Trip Itinerary and Dossier

We at Lumle Holidays provide a comprehensive trip itinerary and dossier with every booking which includes detailed information about tourist sights, country information etc.

8. Customer Advocate

If you have problems while you are away, Lumle is there to assist you in resolving your concerns. If you have used any Lumle products, you are less likely to experience unprecedented hassle by any other associates, as they know Lumle or country partner will be there to stand behind you.

9. The Best Value for Your Needs

Lumle informs you about all your choices, let you know about special promotions, and can advise on the quality of a particular product.

10. Convenient One-stop Shopping

Lumle can save you time and money by handling all aspects of your holiday needs.

11. Unbiased Information

Lumle works for you. Our foremost objective is to get you the best value and satisfy you completely.

12. Before and After Sales and Service

Lumle help you choose and plan your holiday needs, and are there afterwards to assist with any questions or concerns you may have in regards to your needs.

13. Financial Protection

Your financial security – Book with Confident, you monies are 100% protected. Lumle Holidays Ltd. is a private limited company registered in England and Wales complies with the 1992 European regulations relating to Package travel, Package Holidays & Package Tours. It is our strong belief that the financial protection our Travel Trust Association (TTA) and ATOL membership provides our customers the best security possible in the UK travel industry. Our TTA no. is U8601 and ATOL T7375.

TRAVEL TRUST ASSOCIATION

Lumle Holidays Ltd. is a member of the Travel Trust Association (TTA). Our membership number is U8601. The TTA is a Trade Association composed of Travel Agents, Tour Operators and Tour Organisers. The TTA was formed as a non-profit making organisation, and is designed to regulate its members and provide total financial protection to the consumers and recognised suppliers of TTA Members. TTA regulations require all member Travel Operators and Agents to hold all received monies in a special ‘Trust Account’ that is completely independent of their regular business trading/current accounts.

An independent trustee supervises the Lumle Holidays Ltd. Trust Account. The trustee is a Banker, Chartered or Certified Accountant or a Solicitor who has been approved by the TTA. The trustee audits Lumle Holidays Ltd.’s accounts every month. The Trust Account is also backed by fidelity insurance (see ‘Safe Seat Plan’ below). All of the monies paid into the Trust Account, are only made available to us (Lumle Holidays Ltd) on completion of your holiday, so your money is safe and there to run your holiday, whatever may happen to us (nothing we hope, of course!)

The TTA provides Financial Protection for your holiday through its Travel Protection Plan. This plan comprises two aspects:

• The money is only released from the Trust Fund to pay for services for which you have booked.

• Your payment to us will also include a ‘Safe Seat Plan’ insurance cover. This further protection means that if your money is not in the Trust Account, then you will be reimbursed for the loss of any amount that you have paid us (Lumle Holidays Ltd) which covers any one passenger up to UK£11,000.

Therefore the Trust Account plus the Safe Seat Plan insurance coverage will ensure that all the money which you have paid us is 100% safely protected and available to pay for those services which you have booked. As a TTA member we are required to prominently display our membership number on all of our invoices. We are obliged to maintain a high standard of service to you by TTA’s Code of Conduct. You can find further details about the Travel Trust Association on their website.